Review Automation
After every completed job, the system requests a review from the homeowner via SMS and email. Reviews post directly to Google, building real credibility for your brand.
Book a demoAutomated Review Requests
The moment a job is marked complete, the system sends a personalized review request to the homeowner. The timing is intentional -- you ask when satisfaction is highest, right after the work is done and the house looks great. The message includes the homeowner's first name, the service performed, and a direct link to your Google Business Profile.
If the homeowner does not leave a review within 48 hours, a gentle follow-up goes out. The sequence is calibrated to maximize conversion without feeling aggressive. Most operators see review volume increase by 5-10x within the first month.
SMS Review Request
Tap to rate your experience
Posts directly to Google
Google Business Profile
Summit Plumbing Co.
142 reviews
Google Review Integration
Every review request links directly to your Google Business Profile -- not a third-party platform, not an internal dashboard. When a homeowner taps the link, they land on Google's review form pre-loaded for your business. One tap to select their star rating, a few words about the experience, and it is live for the world to see.
Google reviews are the single most important ranking factor for local search. A steady stream of fresh, authentic 5-star reviews tells Google your business is active, trusted, and relevant. That translates directly into higher map pack rankings and more inbound calls.
Response Templates
Google rewards businesses that respond to reviews. But writing thoughtful responses to dozens of reviews every week is tedious. TradesOS generates professional, personalized response drafts for every new review -- positive or negative. The operator can approve and post with a single tap, or edit before sending.
For negative reviews, the system flags them immediately and suggests a de-escalation response that acknowledges the concern and offers to make it right. Responding quickly and professionally to negative feedback often converts a detractor into a loyal customer.
James T.
"Mike showed up on time, explained everything clearly, and fixed our water heater fast. Highly recommend Summit Plumbing!"
"Thank you so much, James! We're glad Mike could get your water heater sorted quickly. We appreciate the kind words and look forward to helping you again!"
Reputation Overview
142
Total Reviews
4.9
Avg Rating
+18
This Week
96%
Response Rate
Review Trend (Last 6 Months)
Reputation Dashboard
The reputation dashboard gives operators a real-time view of their review health. Average rating, total review count, reviews this week, response rate, and sentiment trends -- all in one place. You can see which subs are generating the most positive feedback and which service types drive the highest satisfaction.
Set alerts for any review below 4 stars so you can intervene fast. Track your review velocity over time and see the direct correlation between review volume and inbound lead volume. The operators who invest in reviews consistently outperform those who do not.
Your reputation is your most valuable asset. Let the system build it for you, one review at a time, while you focus on running the business.
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